Outcomes and Measures

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The Westfield Hospital Sitting Services performance evaluation is based on an assessment of the Output and Outcome measures such as:

• The quality of services delivered in a professional and respectful manner;
• Services offered by TWC-HSS which meets the expectations of the CPS Caseworker;
  
• Percentage of aggregated favorable responses made to items in the Caseworker Satisfaction Survey Questionnaire, goal must be at a minimum 90%
  

These Performance Measures and compliance are inlined with the terms and conditions of our Contract, as indicated by DFPS records and contract monitoring performed by DFPS staff.